Facts

Facts are free-text information added directly to the knowledge base. This is useful for information that isn’t available on a web page – internal policies, brand guidelines, product specifications, key people, company details, and anything else your assistants should know.

Adding a Fact

• Content – The fact text (can be multiple paragraphs)
• Context Label – A label describing the fact (e.g., “Target audience”, “Brand voice guidelines”, “Company policy”)
• Core – Whether to always include this fact in context

Facts are chunked and embedded just like web content, so they’re searchable by meaning. A fact about “our target customers are enterprise SaaS companies” will match searches for “who do we sell to?” or “ideal customer profile”.

When to Use Facts

Facts are best for:

• Company details – founding date, mission, team members
• Product information – features, pricing tiers, limitations
• Brand guidelines – tone of voice, terminology, dos and don’ts
• Policies – returns, support hours, SLAs
• Context – competitive positioning, target audience, market details