Staff Access

Staff users have a streamlined chat experience designed for team members who need to interact with assistants without full admin access. The staff interface is purposefully simpler than the admin view, focusing on the conversation itself.

How Staff Access Works

Staff users access assistants through the Browser Internal channel, but with different rules and a different UI than admin users:

1. An admin assigns the staff user to one or more assistants
2. The assistant must have Browser Internal enabled with Staff in the allowed user types
3. The staff user sees only their assigned assistants — not the full assistant list

The Staff Chat Interface

When a staff user logs in, they are taken directly to a chat-focused interface rather than the full admin dashboard. Key differences from the admin experience:

Setting Up Staff Access

1. Create a staff user — In Users, create a user and set their type to Staff
2. Assign assistants — On the user’s profile, assign them to the assistants they should have access to
3. Enable the channel — On each assistant, ensure Browser Internal is enabled with Staff in the access control
4. Share login details — The staff user logs in at the same URL as admins but sees the staff-specific interface

When to Use Staff Access

Staff access is ideal for:

• Team members who need to use assistants as part of their daily workflow without admin overhead
• Department-specific assistants where each team only sees the assistants relevant to them
• Controlled environments where you want to limit what users can configure or access