Channel Configuration
Each assistant can have multiple communication channels enabled. The Channels tab on the assistant detail page shows all available channel plugins with their current status:
- Enabled — The channel is active and processing messages
- Configured — The channel has been set up but may be disabled
- Not configured — The channel needs setup before it can be used
Click on a channel to configure it. Each plugin has its own set of configuration fields (API keys, addresses, etc.). Secret fields like API tokens are masked after saving.
For details on each channel type and how to set them up, see Channels and Embeddable Widget.
Enabling and Disabling
Use the toggle button to enable or disable a channel. TeamWeb AI enforces a one-per-type rule — if you enable a new channel of the same type (e.g., a second email provider), the previously active one is automatically disabled.
Access Control
Each channel has an Access Control section where you choose which user types can communicate through it:
| User Type | Description |
|---|---|
| Admin | Admin users can use this channel |
| Staff | Staff users (who are also assigned to the assistant) can use this channel |
| Public | Unauthenticated visitors and external contacts can use this channel |
For example, you might configure the Browser Internal channel to allow admin and staff, while the Browser External (widget) channel allows only public users.
When a message arrives through a channel, TeamWeb AI checks the sender’s user type against the channel’s allowed types. If the sender isn’t permitted, the message is rejected.
Public Access and Contacts
When a channel allows public access, messages from unknown senders are accepted. TeamWeb AI automatically creates a Contact record for the visitor, tracking their interactions across sessions. See Contacts for details.
Feedback Settings
Channels that support in-UI feedback (currently Browser Internal and Browser External) show additional feedback settings:
- Message feedback — Choose which user types see thumbs up/down buttons on assistant messages
- Session feedback — Choose which user types get a post-session feedback form when a chat ends
See Feedback for details on how feedback works.