Users
User management lets admins create and manage accounts for people who need access to TeamWeb AI. TeamWeb AI has two user types — admins who manage the platform, and staff who use assistants through a simplified chat interface.
User Types
| Type | Access |
|---|---|
| Admin | Full access to all features: assistants, projects, settings, user management, and chat |
| Staff | Chat-only interface — can only interact with assistants they’ve been assigned to |
Staff users see a minimal UI with just a list of their assigned assistants and a chat interface. They don’t have access to the admin sidebar, settings, or management features.
Creating a User
Navigate to Users in the sidebar and click New User.
| Field | Description |
|---|---|
| Name | The user’s display name |
| Login email address (must be unique) | |
| Password | Login password (minimum 8 characters) |
| User Type | Admin or Staff |
| Role | The user’s job title (e.g., “Head of Marketing”, “Content Writer”). This is passed to assistants so they can tailor their responses. |
| Bio | An optional biography. This is also shared with assistants to help them understand the user’s background and needs. |
| Timezone | The user’s timezone for date/time formatting |
| Locale | The user’s locale for formatting preferences |
| Email Digest Frequency | How often to receive a notification summary email — Daily, Weekly, or Disabled (see Notifications) |
| Telegram Chat ID | Links the user to their Telegram account for messaging via a Telegram bot channel (see below) |
Staff Assistant Assignment
When creating or editing a staff user, an additional section appears where you can assign which assistants they have access to. Staff users can only chat with assistants they’ve been explicitly assigned.
To assign assistants:
- Set the user type to Staff
- Check the boxes next to each assistant the user should have access to
- Save the user
Admins always have access to all assistants regardless of assignment.
User Context in Conversations
The user’s name, role, and bio are included in the assistant’s context during conversations. This allows the assistant to personalize its responses — for example, using more technical language for an engineer or focusing on metrics for a marketing director.
Template tags like {user_name}, {user_role}, and {user_bio} in assistant prompts and greeting messages are replaced with the current user’s information.
Admin Privileges
Admin users have access to:
- User management — Create, edit, and delete user accounts
- Settings — Configure LLM and embedding providers
- All assistants — Chat with any assistant and manage their configuration
- Projects, skills, tasks, schedules — Full platform management
- Contacts — View and manage external contacts
- Feedback — View the feedback dashboard
Staff users only see their assigned assistants in a simplified chat-only interface.
Staff Chat Interface
Staff users are redirected to a dedicated chat UI after login. This interface shows:
- A card grid of their assigned assistants
- A chat view identical to the admin chat (with message history, typing indicators, and canvas support)
- A Memories button on each assistant card — view what the assistant remembers about you
- No admin sidebar or management features
Staff users can start new conversations, continue existing ones, end chats, and provide feedback — but only with assistants they’ve been assigned to.
Personal Memories
Each assistant card includes a Memories link that shows what that assistant remembers about the staff user. These are user-scoped notes the assistant has saved during past conversations — personal preferences, context, or details the assistant found worth remembering.
Staff users can view and delete their own memories. Deleting a memory means the assistant will no longer have that information in future conversations.
Telegram Chat ID
If your assistant has a Telegram channel configured, each user who will interact via Telegram needs their Telegram Chat ID set in their profile.
To find a Telegram Chat ID:
- Open Telegram and message @userinfobot
- The bot will reply with your account details, including your Id (a number like
123456789) - Copy this number and paste it into the Telegram Chat ID field on the user’s profile in TeamWeb AI
Only users with a Chat ID set will be able to send messages to the assistant via Telegram. Messages from unknown Telegram users are rejected.
Editing and Deleting Users
Click on a user in the list to edit their details. The password field is optional when editing — leave it blank to keep the current password.
Deleting a user removes their account. Conversations and content they participated in are preserved.
Available Locales
| Locale | Language |
|---|---|
en | English (US) |
en_GB | English (UK) |
en_AU | English (AU) |
de | German |
fr | French |
es | Spanish |
pt | Portuguese |
ja | Japanese |
zh | Chinese |